Because every item purchased is made to order, fulfillment usually takes from anywhere between 1-5 business days. Shipping will take approximately 4-7 additional business days. You will receive a shipping confirmation email when the order is sent out. Different products take longer to print/embroider, go through quality control, sort, and ship than others. Due to issues related to COVID-19, fulfillment and shipment can take even longer, so please be patient as we want to make sure that every product is of the best quality for our costumers.
We expect some minor delays, so please bear with us. Here is some more information from our supplier about what they are doing in response to the pandemic:
"We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options. We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safetymeasures. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers. Estimated fulfillment time is 7-13 days."
Since every purchase is made-to-order, we are unable to offer refunds after the payment is processed. We do not have a physical location and therefore, do not keep any inventory. However, if you are unhappy with your order or ordered the wrong product, we’d be happy to try to assist you as best we can.
It depends on the supplier and the product. Feel free to contact us if you'd like something personalized. We'd be happy to try to accommodate anything that does not violate our agreements with our suppliers and Villanova University.
I would recommend turning your tee inside-out and avoiding bleach or any other products similar to that.
You can put it in the dryer if you'd like, but we'd prefer giving your tee a good old hang dry.
You can contact us through our contact page! We will be happy to assist you.