FAQ

FREQUENTLY ASKED QUESTIONS

 

1. How do I get in touch with you?

 

Please send all questions and requests to vushirts@gmail.com. We will do our best to answer within 24 hours.

 

2. Who do you ship with? 

 

DHL Parcel Expedited Max.

 

3. How long does fulfillment take?

 

Because every item purchased is made to order, fulfillment can take from anywhere between 1-7 business days. Different products take longer to print/embroider, go through quality control, sort, and ship than others. Please be patient as we want to make sure that every product produced is of the best quality for our costumers.

 

4. How long does shipping take? 

 

Anywhere from 5-7 business days.

 

5. How should I wash my shirt? 

 

I would recommend turning your tee inside-out and avoiding bleach or any other products similar to that.

 

6. How should I dry my shirt? 

 

You can put it in the dryer if you'd like, but we'd prefer giving your tee a good old hang dry. 

 

7. What is your refund policy? 

 

Since every order is custom-made, we are unable to offer refunds after the payment is processed. However, if you are unhappy with your order or ordered the wrong product, we’d be happy to try to assist you as best we can.